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Under the distance selling regulations, you (the consumer) have the right to cancel your order within 30 days from the day after the date of arrival of your order. We will accept returns within 30 days of receipt of your order if you change your mind or no longer want the item as long as the item is returned unused and in its original packaging.
We can offer an exchange, or a credit note towards your next purchase or refund your money depending on circumstances. Please note that for the return of non-faulty items, refund amount received (if any) will be based on our current sale price of the item and not your original purchase price. Items returned to us due to a manufacturer’s fault later than 30 days after the item was delivered will be eligible for a repair or direct replacement. Where a direct replacement cannot be offered, or a repair is beyond economical repair we will offer an exchange or credit voucher towards any other product on the website.
Please note that if order is returned after 30 days for any other reason than it is faulty and the buyer has requested a refund, we reserve the right to charge a 20% restocking fee.
Carriage charges for returned goods will be incurred by the customer. Carriage charges will be applied to any order that is returned and that was shipped on a free delivery. In order to accept good(s) as being faulty, we must be able to replicate the described fault.
Before returning any good(s) to us, you must contact us by email to notify us so that we can issue you instructions. After contacting us by e-mail your enquiry will be processed and you will be allocated a returns authorization number and instructions on how to return good(s). Please note that we aim to process all returned good(s) within 48 hours of receipt, but returns / refunds can take up to 7 working days to be processed.
We strongly advise all customers to return their good(s) by recorded delivery. It is your responsibility to ensure that good(s) are packaged sufficiently prior to returning them. It is the buyer’s responsibility to ensure that all returned good(s) reach us safely.
Your 30 day right of cancellation/return does not apply to some products which cannot be returned due to hygiene or other reasons. We strongly recommend you to please make sure your need and check the size, design and look of these products before purchasing. If you are not sure about anything, please email us. Following is the list of products which cannot be returned.
• Print on Demand Bags – If we are printing your art work on any product it cannot be returned.
• Custom Size Bags – If we are making custom size product for you, it cannot be returned.
This cancellation and return policy does not affect your legal rights.